At Cherry Optical Lab, delivering exceptional service is at the heart of everything we do. Our world-class Customer Care Team is always working hard to support you—our valued customers—with timely, knowledgeable assistance.

To keep our team sharp and aligned, there are times when Customer Care will be temporarily unavailable due to scheduled meetings or important training sessions. These moments help us grow stronger as a team, stay informed on the latest processes and product knowledge, and ultimately provide you with the best support possible.

During these brief times, we won’t be available to take calls or respond in real-time. If you need assistance during these windows, we’ve got you covered:

• Online ordering is always available

• Leave us a voicemail

• Send a message via Slack

• Email us at customerservice@cherryopticallab.com

We’ll respond as soon as time allows, and we appreciate your patience and understanding.

Thanks for supporting our continued growth—and for being a part of what makes Cherry Optical Lab shine!

UPCOMING CUSTOMER CARE TRAININGS:

• Thursday, June 19, 2025 - 12:00 PM - 2:00 PM CST
  
• Thursday, September 18, 2025 - 12:00 PM - 2:00 PM CST
• Thursday, October 9, 2025 - 12:00 PM - 2:00 PM CST
• Friday, October 10, 2025 - 11:00 AM - 12:30 PM CST
• Thursday, December 18, 2025 - 12:00 PM - 2:00 PM CST